BUSINESS SEGMENTS OF BED BATH & BEYOND
The activities of Bed Bath and Beyond are divided into two main segments:
The company’s management of retail stores throughout North America, which is known as North American Retail, allows it to sell a wide variety of household goods and furniture.
Institutional Sales, which only consists of the activities of the Company’s Linen Holdings subsidiary, offers bath, bed, and table linens as well as other textile goods and amenities to clients in the hospitality, healthcare, cruise line, food service, and other sectors.
The Institutional Sales sector of Bed Bath and Beyond does not fulfill the quantitative requirements set out by US generally accepted accounting standards to be classified as a reportable segment.
CHANNELS OF BED BATH & BEYOND
At www.bedbathandbeyond.com, Bed Bath and Beyond has a website where it posts details about its brands, product lines, and outlet locations. The company’s website also functions as an online retail channel where consumers may explore items, make purchases, and schedule delivery. Customers can access deals and coupons as well as make purchases through a mobile app that the company provides for them. This app is accessible on iOS and Android devices.
Through its network of actual retail locations spread across North America, Bed Bath & Beyond mostly provides direct customer service. A committed staff of in-store sales representatives who can assist consumers directly is employed by the company. Additionally, Bed Bath and Beyond runs a specialized sales force throughout its network of locations to assist a variety of corporate and institutional customers.
In addition to running its own distribution network, Bed Bath & Beyond makes use of a number of third-party facilities, such as cross-docking locations and distribution centers, most of which are spread out across the US. Depending on the area, contract carriers may also make shipments to consumers.
CUSTOMER RELATIONSHIPS OF BED BATH & BEYOND
Many of the items offered by Bed Bath & Beyond to consumers are available through the company’s online retail channel, which enables customers to explore products, make purchases, monitor deliveries, and manage account information without directly contacting the company’s sales and support staff. Similar self-service capabilities are provided through the Company’s mobile app.
The majority of Bed Bath & Beyond’s sales are made through its physical retail locations, where in-store sales associates help consumers with questions and inquiries as well as directly handle complaints and product returns. Additionally, the company aims to offer its institutional clients a customized service, working directly with them through dedicated sales representatives to meet the specific demands of each contract.
Customers may reach Bed Bath and Beyond’s customer service team by phone or email, and the team members can respond to questions and concerns in a personalized manner. Additionally, the business provides clients with a variety of assistance tools via its website, such as shipment details, frequently asked questions, and information on product recalls.
Through its social media accounts, which include those on Facebook, Twitter, Pinterest, and Instagram, customers can also keep up with Bed Bath and Beyond’s activities and communicate with the company directly.